Put Your Best Salesperson on the Web 24 Hours a Day 7 Days a Week

Potential customers come to your website seeking products or information. If they can't find what they want, you lose. If only you could have your best salesperson available to help each and every visitor.

With KnowledgeWright Sales you can create your own sales assistant. The sales assistant asks your customers the same questions your best salesperson asks. It uses the same reasoning process your best salesperson uses to recommend the most appropriate products and highlight the features and benefits that meet your customer's needs.

Your Best Salesperson

Using the KnowledgeWright Workshop, you model the conversation your best salesperson would have with each customer. You define the questions to ask your customers about their needs and interests. These questions can range from very general interests to very specific technical needs.

The Workshop helps you model the reasoning process your best salesperson uses to the customer's responses. You can organize the products and benefits in the most suitable order, emphasizing the points most important to each individual customer. You can even include information about how your products compare to the competition's.

Faster than E-Mail

Your sales assistant is available on your website to anyone at any time. The customer's needs are satisfied instantly, unlike e-mail, where the opportunity may be lost by the time the answer is received.

Better than "Similar-Customer" Recommendations

Your sales assistant is available from the moment a customer enters your site. They don't have to select a product to see a rating or read a review. Nor do they have to add a product to their shopping cart before getting advice about what else to buy. Your sales assistant can help customers choose the first product and each additional product based on their individual wants and needs instead of statistical summaries of what supposedly similar customers have purchased or product ratings and reviews contributed by random web visitors with unknown credibility.

Much More than Hi "Your Name"

KnowledgeWright Sales generates custom web pages every step of the way. The questions it asks are based on the customer's prior answers. Just like a real conversation. Each question is right to the point, following up a prior question, or delving into a related topic.

Each recommendation is crafted based on the customer's answers, the expertise of your best salesperson and the business rules for your company. Every nuance and emphasis can be tailored to a specific customer's needs. You can even model different levels of conversations with different types of customers. Have a high-level conversation with someone who is new to the field, or a detailed technical conversation with an expert.

Fits Right Into Your Existing Website

Because KnowledgeWright Sales generates web pages, it can point to products in your catalog or documents on your website. Like a salesperson, it can lead your customers down the "aisles" of your website to the precise products and information your customer is seeking.

Learn from Your Customers

KnowledgeWright Sales records each conversation in a database for later analysis. You can learn what questions and answers are used most often. Then you can use this information to make your conversations more effective.

Keep Your Customers Satisfied

Get started today with KnowledgeWright Sales. The product includes tutorials and samples to get you started. And, if you'd like some help, try our Quick Start. We'll start you off with a working prototype that you can finish with our expert technical support by your side.