Adding Solutions

Creating More Solutions

knowledgewright4/samples/support/tutorial/printer_4.kb

Next we will add some additional solutions. First we need another question, printer_type:

id	printer_type
path	/
prompt	What type of printer do you have?
question_type	menu_single_choice
question_style	listbox
choices	inkjet laser lineprinter
default
ask_also

This lets us add a solution named toner:

id	toner
path	/
priority	1
environment	printer_type = "inkjet" or printer_type = "laser"
conditions	symptom = "light output"
problem	You are running out of toner.
fix	Replace your toner cartridge.
actions

Notice under environment we can use or in a single condition. This is necessary because the list of conditions are and implied and. In other words, all the conditions on the list must be true.

Now add a solution named ribbon:

id	ribbon
path	/
priority	1
environment	printer_type = "lineprinter"
conditions	symptom = "light output"
problem	Your ribbon is running out of ink.
fix	Install a new ribbon.
actions

Run the Knowledgebase

Select Run/Run to test your knowledgebase and try different combinations of inputs.